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How We Handle Your Information on puyys888

When you open an account with us, we collect what we need to run your wallet, verify withdrawals and keep your lobby secure.

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puyys888 How We Handle Your Information on puyys888
REACH OUR TEAM

Get Help With Privacy Requests

If you want to see what data we hold, update your details or request deletion, our support channels are open every day.

Live Chat Open the chat bubble in the bottom corner of any page and tell the agent you need help with a privacy or data request. Our team will guide you through access, correction or deletion steps and confirm what documents we need to verify your identity before making changes.
Email Support Send your privacy request to our support inbox with your registered email address and account username. Describe what you need—whether it is a data export, an update to your contact details or a deletion request—and we will respond within two business days with next steps.
Help Centre Browse our privacy and data articles in the help section to learn how we store your information, what cookies we use and how long we keep transaction records. Each article includes step-by-step instructions for managing your privacy settings and submitting formal requests.
DATA PRACTICES

How We Protect and Manage Your Information

We built our data-handling processes to keep your account secure and give you control over what we store.

What We Collect

During registration we ask for your name, email, phone number and date of birth so we can create your account and verify withdrawals. When you deposit through Touch 'n Go, GrabPay, Boost or FPX, we log transaction IDs and amounts to reconcile payments. Session data like your IP address and device type helps us spot suspicious logins and keep your account safe.

How We Use It

We process your data to run your wallet, confirm deposits, approve withdrawals and send account notifications. Marketing messages go out only if you opt in during sign-up, and you can unsubscribe anytime through your account settings. We do not share your information with advertisers or sell it to third parties outside our payment and platform partners.

Cookie Policy

We use session cookies to keep you logged in and remember your language preference. Analytics cookies help us understand which games and features get the most traffic so we can improve the lobby. You can block or delete cookies through your browser settings, but some features like saved preferences may stop working if you do.

Data Retention

We keep your account details and transaction history for as long as your account is active, plus an additional period required by local regulations in Malaysia to resolve disputes and meet audit requirements. Once that period ends and you have no open claims, we delete personal identifiers and anonymise betting records for internal analysis.

Your Rights

You can request a copy of the data we hold, ask us to correct mistakes or submit a deletion request if you close your account. To protect your privacy, we verify your identity before processing any request—usually by asking you to reply from your registered email or provide your account username and a recent transaction reference.

Contact for Changes

If you want to update your phone number, change your email or request full account deletion, reach our support team through live chat or email. Include your username and describe the change you need. We will confirm receipt, verify your identity and complete the update within a few business days, then send you a confirmation message.

Privacy Policy FAQ

These answers cover the most common questions about how we collect, use and protect your data. If you need more detail or want to exercise your data rights, contact our support team using the channels above.

We collect your name, email address, phone number and date of birth during sign-up so we can create your account, verify your identity and process withdrawals. Payment transaction IDs are logged when you deposit through Touch 'n Go, GrabPay, Boost or FPX to reconcile funds with your wallet balance.

We use your information to run your wallet, confirm deposits, approve withdrawal requests and send account notifications like balance updates or verification reminders. If you opted in to marketing during registration, we also send promotions; you can unsubscribe anytime through your account settings without affecting your wallet or game access.

We share transaction details with payment processors like Touch 'n Go, GrabPay, Boost and FPX to complete deposits and withdrawals, and with our game providers to log bets and settle winnings. We do not sell your data to advertisers or marketing companies. Where local law requires, we may share records with regulatory authorities in Malaysia.

We retain your account details and transaction history while your account is active, plus an additional period required by local regulations to handle disputes and meet audit obligations. After that period ends and you have no open claims, we delete personal identifiers and keep only anonymised betting records for internal analysis and platform improvements.

Yes. Contact our support team through live chat or email and ask for a data export. We will verify your identity by asking you to reply from your registered email or provide your account username and a recent transaction reference, then send you a copy of your data within a few business days.

To update your phone number, email or other account details, reach our support team through live chat or email with your username and the change you need. For full account deletion, submit a deletion request through the same channels. We verify your identity, process the request and confirm completion within a few business days.

We use session cookies to keep you logged in and remember your language preference, plus analytics cookies to track which games and features get the most traffic. You can block or delete cookies through your browser settings, but some features like saved preferences and seamless lobby navigation may stop working if cookies are disabled.

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